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LMS Medical Supplies & Our Most Common Questions

Certified Provider

LMS Medical Supplies is a Certified Provider for:

ADP - ALS - Blue Cross - Great West - Green Shield - Indian Affairs - MS - Manulife - March of Dimes - ODSP - Ontario Works - Sun Life Telus Health - Veterans Affairs - WSIB

Who is LMS Medical Supplies?

LMS Medical is a Canadian owned and operated company with a versatile focus ranging from home healthcare and mobility products to hospital and physician supplies. Our product selection is enhanced through a network of strategic alliances with leading manufacturers in related fields. Whether you are an individual or a medical professional, look no further than LMS Medical Supplies as the source for all of your healthcare needs!

Am I dealing with experienced customer service representatives?

The knowledgeable members of our staff possess a combined experience of over 25 years in their respective medical fields. LMS Medical Supplies moves to establish and grow long term relationships with our customers by providing exceptional customer service, outstanding quality, and a sincere commitment to you—our customer. 100% satisfaction guaranteed.

Do you carry a wide selection of medical products?

Our brand selection is enhanced through a network of strategic alliances with leading manufacturers in related fields. The purchasing department is working for you to bring value and quality to your medical supply needs. We carry more than 25,000 products.

Do you have a retail outlet?

Yes we do! Our retail outlet is located in Leamington at 197 Talbot Street West, suite #201. Call 519-322-2666 to speak with us at our retail outlet location; better yet, we can come to you! We have representatives in the Windsor, Chatham and Sarnia areas.

Do you service products you did not sell?

Yes we do, our experienced service department offers a complete line of service to a wide range of products ranging from mobility equipment, healthcare products and physician diagnostic equipment.

Do you bill directly to insurance companies or government health plans?

For your convenience, LMS Medical Supplies bills directly to Green Shield, Blue Cross/DVA, ADP, ODSP, and Social Services.

What is the Assistive Device Program (ADP)?

Ontario residents with a valid Ontario Health Card are eligible for financial assistance through the ADP (Assistive Devices Program). This is a program which is sponsored by the Ontario Ministry of Health. The ADP program will cover up to 75% of mobility and/or seating needs. Financial assistance can also be secured through local agencies provided certain criteria are met. Please ask your consultant for further information.

What kind of mobility devices are covered by (ADP)?

Selected wheeled walkers, forearm crutches, manual wheelchairs, power wheelchairs, pediatric standing frames, lymphedema pumps and specialized positioning supports for wheelchairs (e.g. seat cushions and back supports) are covered by ADP. ADP contributes only to the cost of the most basic equipment that is required for ongoing daily mobility as defined by ADP for funding purposes. Funding assistance is not available to purchase equipment required for occasional use, to be used solely to travel to and from destinations, used only at school or work, for use in an exercise program, or for social, sports and recreational purposes.

Who can apply to (ADP)?

Any permanent resident of Ontario who has a valid Health Card issued in their name, and has a long-term physical disability requiring the use of a mobility device for six months or longer. ADP does not pay for equipment available under Workplace Safety & Insurance Board or to Group “A” Veterans for their pensioned conditions.

How can I apply to (ADP)?

Your Occupational Therapist or Physiotherapist, who must be registered with ADP as an authorizer, will assess your functional mobility status and recommend the appropriate device to best meet your needs. Eligibility for ADP funding assistance is based on established policies. If you are eligible, the authorizer will complete the application form and it will be submitted to ADP for review.

What if I am not eligible for ADP funding assistance?

If you need a mobility device but are not eligible for ADP, your insurance company may pay for it. If you do not have insurance, you may want to consider buying reconditioned equipment. Agencies such as the March of Dimes, Easter Seal Society, and community service groups may help.

Does ADP pay for repairs?

ADP does not pay for repairs and maintenance (CEP excepted). You own the equipment and are responsible for taking care of it.

How do I get a mobility device to suit my lifestyle?

People who use mobility devices need to feel comfortable with the technology. Thus, there must be a good match between the mobility product and the person’s abilities. Making the match takes a team with good skills and a common purpose. Only when multiple factors are taken into consideration will mobility devices accomplish their purpose—to liberate people with mobility impairments and enable them to accomplish their personal best! Our added-value service begins with impartial advice on the right solution for the individual needs, backed by expert assessments and no-obligation demonstrations.

How do you assess my mobility needs?

Your consultant, in conjunction with a registered occupational therapist or physiotherapist, will assess your needs onsite to ensure the proper mobility solution is prescribed to fit your needs. A therapist can be obtained on a fee for service basis or through a local community agency where applicable. Demonstration and trial equipment will be provided along with a quote for the equipment prescribed. Direct delivery and a follow up visit by the mobility consultant conclude the process to ensure 100% customer satisfaction.

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